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Google believes it owns everything

Google believes that it owns everything and its communications to business are really beginning to annoy the hell out of me. Latest communication

When your business has an irregular schedule, like holidays or special events, you can enter special hours in advance to let customers know when you’re open. Here’s what customers see when they view your business on Google.

and

If you haven’t updated your hours, we recommend that you do. We may call you to make sure that they’re accurate. We’ll never ask for payments over the phone.

Our hours are and always will be on OUR website. We may call you to ask why a significant percentage of everyone who searches for our business on Google (unique 3 word name) does not reach our site even though it is the first organic search result most of the time.

The answer may lie in the fact that we regularly have customers who walk in to our business or call us and tell us that they searched for us on Google but they ended up on someone elses website and have no idea why.

If you don’t refer our customers accurately to the business that they are looking for, we recommend that you do.